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Troubleshooting

Identify and solve common issues

  • Duplicates on iPhone, iPad, and Android
  • De-bugging a sync loop
  • Can't connect to Exchange / Office 365 / Outlook
  • Unable to send group messages (Android)
  • Can't send/receive MMS (Android)
  • Dual SIM isn't working (Android)
  • Error messages
  • How to send log files and report issues
  • Enabling and Disabling Web Browser Push Notifications
  • Contacting Support
  • Separating merged contacts (Android)
  • Can’t find some of my contacts (Android)
  • WhatsApp isn't working
  • Changing font size (Android)
  • Missing letters in fast scroll bar (Android)
  • Can't see Contacts+ in my local language
  • Can’t receive Google Voice messages (Android)
  • Caller ID hides the call answer button (Android)
  • Search isn’t working on all info fields
  • How to remove ads (Android)
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Categories

  • Account and billing
  • Collaborating on shared contacts
  • Contacts+ basics
  • Growing your network
  • Managing calls and SMS (Android only)
  • Organizing and managing contacts
  • Syncing your contacts accounts
  • Troubleshooting
  • More...
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