I think I found a bug. How can I report it?
If you encounter a bug or issue, please add the following items when sending an email to our Support team:
- A detailed description of the issue and the steps you took before the issue occurred. That way, we can attempt to reproduce the bug.
- Include screenshots of the issue.
- Add log files (see instructions below).
When the bug is escalated with our developers, it will be assigned to the corresponding team: prioritized as a Low, Medium, or High priority issue. These levels will determine the severity and average resolution time of the issue.
High-priority bugs will be resolved in 48 hours.
Medium priority bugs will be resolved in 4 weeks or less.
That being said, if you suspect there’s an issue with Contacts+ services as a whole: for example, the Contacts+ for Web app won’t load or sync, you are unable to upgrade or downgrade your account’s subscription, your contact lists/address book sources won’t load, or duplicates are being created by the thousands, etc., the issue is likely platform-wide. In these aforementioned instances, our Developers are immediately notified for investigation purposes. Most likely, one of our major services is temporarily stalled or broken.
How can I send logs to Contacts+ Support team?
In Contacts+ for iOS, go to Settings -> Contact Support -> Send.
If you can't log into your account to access the Settings menu, you can tap 'Help' from the login screen.
In Contacts+ for Android, go to your Contacts+ app, tap the '≡' Menu button > 'About' > 'Priority support'
In Contacts+ for Gmail, go to Help (bottom right-hand corner) -> 'Contact support' (upper right-hand corner).
Please know that the log files will be attached to the message automatically.